Customer Care Supervisor Resume
As competition in business has reached to an extreme level, providing high-quality customer service has become very important in order to survive and bear the heat of the competition. Hence, businesses establish call centers and hire customer service representatives to handle issues and complaints of their clients. To ensure the representatives work properly and treat clients professionally, organizations employ customer service supervisor. These supervisors hire, train, and monitor customer service representatives. They even handle difficult customers themselves, plan, develop, and implement customer service policies.
Customer Care Supervisor Resume Example
Carl Furman
123, Ellis Street
Boston, MA, 01234
Contact: 123- 456-789
Email: furman@yahoo.com
Career Objective:
Seeking a customer care supervisor position in a large organization where I can apply my knowledge and experience in managing and supporting products and services offered by the organization, and improve communications among cross functional departments.
Summary of Skills:
- Over four years of supervisory experience in a manufacturing setting
- Strong attention to detail with excellent communication skills
- Proficient in creating and maintaining spreadsheets in Excel and presentations in PowerPoint
- Skilled in learning and retaining large volume of product and service specific information
- Strong organizational, prioritization, and multi-tasking skills
- Strong leadership skills with an ability to lead by example
- Excellent presentation, analytical, and reporting skills
- Strong customer service and problem-solving skills
- Positive, dexterity, and professional attitude
- Remarkable supervisory and interpersonal skills
- Ability to lift 60 pounds, and deliver under pressure
Work Experience:
Customer Care Supervisor
`
Pinnacle Group, Boston, MA
January 2012 - Present
- Planning, developing, and implementing processes and procedures for care center
- Managing and reviewing team performance
- Hiring, training, and retaining employees
- Providing high class customer service to internal and external clients
- Monitoring productivity and call handling of employees
- Providing instructions and direction for calling and dealing difficult customers
- Maintaining professional relationships with cross functional departments
- Assisting employees with escalated situations
- Preparing training programs and scheduling training sessions
- Communicating with high-profile customers on personal basis
Customer Care Supervisor
Sterling Surgical Products, Boston, MA
May 2010 - December 2011
- Supervised daily activities of customer care center
- Provided oral and written instructions to employees as needed
- Reviewed performance and provided feedback to employees
- Drafted work schedules and monitored adherence
- Approved and validated timecards for payroll processing
- Organized training session to improve product awareness among employees
- Resolved grievances of customers and employees professionally
- Coordinated work-flow in tandem with other departments
- Handled difficult customers and maintained relationships
Education:
-
Bachelor's Degree in Business Administrations
ABC University, Boston, MA
2009
References:
On request.
