Customer Relationship Specialist Resume

Customer relations specialist studies the target market based on the company's products or services, and develops strategies to grab the business of that target market. He applies his business philosophy and analyzes the type of market and client that could be helpful for the company. As the job involves analytics, a resume for this position must have analytical and creative skills. In addition, communication, computer, ability to provide support to customer needs should also be highlighted.

Customer Relationship Specialist Resume Example

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Kelvin Hoggard
4689 Tyler Avenue
Boca Raton, Florida 33486
Contact: (123)-344-9214
Email: kelvin@example.com

Career Objective:

Looking for a customer relations specialist position in a healthcare setting where I can apply my analytical skills and business philosophy in targeting and improving business market.

Summary of Skills:

• Excellent knowledge of insurance benefits, and medical terminology
• Critical thinker with extraordinary analytical skills
• Ability to build strategies to reach target market
• Outstanding communication and interpersonal skills
• Skilled in establish trust between customers and the company
• Deep urge to serve the customers
• Sincere, hard-working with empathy
• Excellent PC and data-entry skills

Work Experience:

Customer Relationship Specialist
Nimbus Health Corporation, Boca Raton, Florida
July 2012 - Present

• Respond to customer calls in a polite, and professional manner
• Ensure decent etiquette and timeliness of response
• Collect all documents and other information required to enter patients details into the computer
• Review and correct changes in the data
• Interact with sales team and project managers regularly
• Examine insurance claims form and attach necessary papers
• Plan, direct, and coordinate activities of front-office team
• Investigate, evaluate, and settle complaints and claims of customers

Senior Customer Relationship Executive
Verdus Inc., Boca Raton, Florida
July 2010 - June 2012

• Made follow-up and thank you calls to customers
• Addressed high-volume of incoming calls
• Used proactive sales approach while interacting with customers
• Established new accounts and reviewed the accuracy of customer data
• Developed trust between customers and the company
• Resolved customer issues promptly and professionally
• Coordinated calls, meetings, and other correspondence between customers and management
• Assisted in development of sales and marketing initiatives

Education:

• Bachelor's Degree in Business Administration
  ABC University, Boca Raton, Florida
  2009

References:

On request.