Customer Care Specialist Resume

Customer care specialists serve company's clients either through telephone calls, email, or online chat. They answer and solve inquiries and queries of customers. They are adept in building and developing relationships with customers. They are also capable of managing and improving database of customer accounts. Meeting sales target, holding the reputation of the company, and enhancing customer service are the major responsibilities they handle.

A customer care specialist resume must show excellent communication, and computer skills. Other traits that need to be mentioned are patience, detail-oriented, learning ability, telephone mannerism, familiarity with the type of products or services of the company, etc.

Customer Care Specialist Resume Example

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Randy S. Cruz
3038 Dark Hollow Road
Mercerville, NJ 08619
Phone: 609-229-3994
Email: rscruz@freemail.com

Career Objective:

Seeking a customer care specialist position with City Insurance to apply my customer service skills in reviewing and settling insurance claims.

Summary of Skills:

• Experienced in handling customers' issues and problems
• Excellent customer service and computer skills
• Knowledge of vast insurance products
• Understanding of latest insurance laws and regulations
• Outstanding communication and time-management skills
• Skilled in training customer care representatives

Work Experience:

Customer Care Specialist
Enima Group, Mercerville, NJ
October 2012 - Present

• Assist in reviewing and settling insurance claims
• Implement corporate policies in adjusting reserves
• Communicated with attorneys to settle complex claims
• Answer inquiries and assist customers in preparing insurance claims
• Support in the payment process of claims
• Enter complete information relating to claims filed and payment done on computer systems
• Verify and analyze data necessary for settling claims
• Investigate authenticity of the submitted claims

Senior Customer Care Executive
Midmax Services, Mercerville, NJ
July 2010 - September 2012

• Review bills and implemented expense control
• Identified and drafted report on irregularities found in claim submission
• Processed and supervised claims adjusters
• Assisted in hiring and training new customer care representatives
• Updated and maintained customer accounts
• Took incoming calls politely and answered client's queries
• Performed general bookkeeping and cash functions
• Stayed calm and handled several irate customers

Education:

• Bachelor's Degree in Business Administration
  ABC University, Mercerville, NJ
  2009

References:

On request.