Client Service Specialist Resume

Client service specialists serve as the primary liaison between the management and various departments functional in the company. They plan, implement, and deploy measures for maintenance of existing accounts. They support various teams of sales, customer support, marketing, and technology for creating client-focused environment. As a client service specialist, you are expected to help clients in buying products or services that best suit their needs. You will also offer after-sales services and resolve issues.

As client service specialists work directly with clients, you are supposed to br someone who is good in planning and organizing things. You must hold the skills to prioritize and accomplish tasks, take decisions independently, be committed to customer satisfaction, result oriented, flexible, and a self-starter. This sample resume will explain how to demonstrate these skills on your resume.

Client Service Specialist Resume Example

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Tricia Clark
4767 Poplar Chase Lane
Boise, Florida 83702
Contact: (123)-384-9278
Email: clark@example.com

Career Objective:

To work as a client service specialist in a service sector and assist client relationship managers in handling issues related to customer service, marketing, operational support, and day-to-day inquiries.

Summary of Skills:

• Extensive knowledge of consumer products and services
• Strong verbal and written communication skills
• Proven ability in prioritizing and accomplishing tasks
• Ability to take decisions independently as well as work in a team environment
• Excellent customer service skills and committed to customer satisfaction
• Self-starter, detail-oriented, and diligent individual
• Strong computer and interpersonal skills
• Flexible to work for longer hours

Work Experience: Client Service Specialist
GRT Services, Boise, Florida
April 2012 - Present

• Research and respond to daily client service issues
• Answer telephone calls, and emails
• Support client relationship manager as required
• Draft reports pertaining to clients concerns and submit it to the manager
• Provide product and service information to clients
• Liaise between customer support team and customers
• Analyze clients' complaints and provide effective remedies
• Assist clients directly or guide them to the respective personnel for help
• Meet customers and collect their feedback on services provided
• Guide customers through purchasing and payment processes

Client Service Specialist
Glodyne Hardware Solutions, Boise, Florida
May 2010 - March 2012

• Conducted customer surveys and collected feedback on company's service
• Compiled and communicated customer feedbacks to the management
• Maintained daily and weekly reports on customer inquiries
• Assisted customers in resolving technical issues
• Helped customers in replacing hardware covered under warranty
• Collected payments from customers and offered discounts on immediate payments
• Maintained customers' account and relationships
• Provided support and worked closely with the sales team
• Stuck to customer reporting schedules as agreed by customers

Education:

• Bachelor's Degree in Business Administration
  SkyFi University, Boise, Florida
  2009

References:

On request.