Bank Receptionist Resume
A bank receptionist shoulders the responsibilities of projecting the bank's services and products in a way that attract people for banking. She is the only person through which customer service can be judged due to being the first person to contact and approach. Whether a customer is calling or visiting the bank, it is the receptionist with whom he will speak and meet first. Based on the reason of call and visit, he will be directed by the receptionist to the concerned department/personnel. Though she may not have the complete detail of customers' accounts, she is in a position to answer basic or general queries. The bank receptionist is the one who can turn customers experience of banking with the financial institution into positive or negative.
The regular duties of this job position is greeting and making customers feel welcomed to the institution. The receptionist has to lend a patient ears to queries of people and guide them appropriately. She has to be informed about the policies and procedures of the bank as well as implement them when interacting with customers. Besides attending customers over phone and in person, handling clerical and secretarial duties are also daily responsibilities of the receptionist.
Bank Receptionist Resume Example
Lucy V. Perry
894 Little Street
Warren, OH 44481
Phone: 330-647-2438
Email: lvperry@anymail.com
Career Objective:
To obtain a bank receptionist position at "National Bank," and provide excellent customer service to its customers and contribute to the sales by convincing first-time customers to continue banking with the institution.
Summary of Skills:
- Pleasing personality with infectious smile and soft and clear voice
- Excellent experience of banking environment and knowledge of policies and procedures
- Ability to guide customers and resolve queries at first level
- Outstanding communication, typing, and multitasking skills
- Dedicated towards customer service and contributing towards bank's business
- Highly organized, dedicated, and self-motivated person
Work Experience:
Bank Receptionist
North Bank, Warren, OH
January 2015 - Present
- Greeting customers with a smile and welcoming them into the bank
- Listening patiently to queries and concerns of customers and guiding them to the proper personnel
- Handling basic or general queries at personal level following bank's policies and procedures
- Answering email, phone calls, and transferring calls to the respective staff members
- Handling administrative and clerical duties as ordered by the bank manager
- Managing courier, postal, ticket booking, and messages for the banking staff
- Maintaining daily records of incoming and outgoing calls and checks
Bank Receptionist
Flying Bird Bank, Warren, OH
October 2013 - December 2014
- Greeted, guided, and assisted customers and visitors
- Answered and directed incoming calls to concerned staff members and handled inquiries
- Maintained adequate stock of office supplies and placed ordered as required
- Received and submitted bills from vendors to the accounts
- Prepared and maintained office files in an alpha-numeric manner
- Coordinated with the house keeping and maintenance department for cleaning and repair work
- Provided administrative support to the daily functioning of the bank
Education:
-
High School Diploma
St. Xavier's School, Warren, OH
2013
Reference:
On request.
