Hotel Telephone Operator Resume

A hotel telephone operator is a key link in the management of the organization and plays a key role in coordinating activities of the unit. They perform the task of effectively managing communication between the hotel staff members and the visitors. Their main task is to receive calls and answer the enquiries made by outsiders. They may transfer the calls to the concerned person or may take up the message on their behalf and make sure they call back. Hence, the role of a hotel telephone operator mainly includes coordination and communication.

If you are keen on working as a hotel telephone operator, here is a hotel operator assistant resume example for your assistance. This resume sample brings forth the major functions and responsibilities handled by this position.

Hotel Telephone Operator Resume Example

Career Objective:

To acquire the position of hotel telephone operator in an esteemed organization and ensure an effective communication network for the organization.

Key Skills:

• Knowledge of business practices and accountancy
• Excellent communication skills, both written and verbal
• Brilliant record keeping and report making abilities
• Exceptional organizational and coordination abilities
• Capability to handle multiple responsibilities and tackle pressure situations

Work Responsibilities:

Designation: Hotel Telephone Operator
Organization Name: Blue Star Hotel, Trenton
Duration: March 2014 - till date

Responsibilities:

• Responsible to attend the incoming and outgoing calls of the organization
• Receive calls from clients, delegates or associates and forward their calls to the concerned officers staying at the hotel. In their absence, note down the messages and forward it to them later.
• Make note of the accommodation booking over the telephone. Enter details of the visitor's stay period, arrival and departure dates etc in the bookings register.
• Make arrangements for transportation and travel, as per the requests of the hotel clients
• Receive updates about the facilities and events planned by the organization to be able to answer enquiries in this regard

Designation: Hotel Telephone Operator
Organization Name: Emerald Hotel, Trenton
Duration: October 2013 - February 2014

Responsibilities:

• Manage the correspondence and communication network of the organization
• Perform functions, as per the requests made by clients of arranging events, transport, lunch, gifts etc
• Monitor in interdepartmental communication and coordination and be responsible to synchronize activities between them
• Answer large volume of calls continuously and work till late during parties, events and special occasions

Language competence:

• Ability to converse in English, German and French Languages fluently

Educational Qualification:

Qualification: Bachelor's Degree in Office Management
Awarding Body: Trenton University
Year of Passing: 2012

Reference:

On request.