Hospital Switchboard Operator Resume

A hospital switchboard operator manages communication network. He or see is responsible to receive and answer calls with a view to satisfy queries and complaints of the callers. As the operator is the first person to speak to a caller, the reputation of the facility depends a lot on him or her. Since the operators are the voice of the organization, their attitude and ability to handle, transfer, and complete calls become vital for customer service. The job is to coordinate activities with doctors, chemists, and technicians. The jobholder has to ascertain that inquiries made by patients and their family members are handled appropriately. The most important task is to receive calls and send out an ambulance with a team of doctors to manage medical emergencies effectively. Additionally, the operators may perform certain administrative and secretarial duties as well.

Hospital Switchboard Operator Resume Example

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Curtis M. Terry
2805 Seth Street
Mason, TX 76856
Phone: 325-347-5618
Email: cmterry@anymail.com

Career Objective:

To acquire the position of hospital switchboard operator in a hospital and manage the communication network of the organization smoothly and efficiently.

Summary of Skills:

• Excellent organizational, coordination, and management skills
• Knowledge of basic medical terminologies, test and procedures
• Proficient with office management practices
• Brilliant communication skills that help manage the flow of information incoming and outgoing from the organization
• Ability to handle multiple tasks and be accountable for responsibilities

Work Experience:

Hospital Switchboard Operator
Ruby Healthcare Center, Mason, TX
October 2014 - Present

• Managing communication network of the hospital and responding to incoming calls satisfactorily
• Maintaining call log book and recording detail of the meetings appointed with several doctors
• Receiving calls for medical emergencies and dispatching a team of first aid medical practitioner to the patient's residence
• Reporting any malfunctioning or discrepancies in telecommunication network and get the system repaired

Hospital Switchboard Operator
Medi-Point Center, Mason, TX
February 2013 - September 2014

• Provided information to clients and customers as per their requests and made certain their queries and issues are resolved satisfactorily
• Performed data entry operations and updated the organization's main data base with information about the telephone calls
• Transferred calls to the concerned doctors, lab assistants, etc., in case of specific inquiries
• Answered inquiries pertaining to the patients admitted to the hospital, their room numbers, duration and discharge dates

Education:

• High School Diploma
  St. Xavier's School, Mason, TX
  2012

Reference:

On request.