Call Center Operator Resume

A call center operator is responsible to manage incoming calls of the organization. On receiving the calls, they need to make certain that they answer the customer queries satisfactorily and provide them with the information about the organization, products, facility, services, etc., as per the request. To be able to perform their job perfectly, communication skills, grasping abilities, patience and understanding are the main qualities for a call center operator.

If you wish to begin your career as a call center operator, here is a call center operator resume example for your assistance.

Call Center Operator Resume Example

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William M. Guerra
1241 Edwards Street
Franklinton, NC 27525
Phone: 252-767-4016
Email: wmguerra@anymail.com

Career Objective:

To acquire the position of call center operator and provide effective customer care services on behalf of the organization.

Summary of Skills:

• Excellent reading, speaking, listening skills that allow conversing clearly and concisely
• Strong administrative, computer, and communication skills
• Ability to show patience and understanding and facilitate assistance while transacting with customers
• Ability to handle large volume of calls and coordinate with several clients simultaneously
• Exceptional record-keeping and report-making abilities that help maintain accurate details of work completed and work pending

Work Experience:

Call Center Operator
Matrix Business Solutions, Franklinton, NC
October 2014 - Present

• Managing administrative duties, training and development activities as instructed by the manager
• Providing training to new employees on communication mannerism and ways of handling customer's complex inquiries
• Making note of calls marked as unsatisfactory by customer, and calling them back and making certain their queries, complaints are resolved
• Maintaining record of the calls received by all employees
• Preparing reports on weekly and monthly basis

Call Center Operator
Alliance Business Outsourcing, Franklinton, NC
February 2013 - September 2014

• Answered incoming calls from clients and customers and provided them with the required information and resolved their queries
• Attended meetings to gain knowledge about the new products launched, features introduced and existing products removed
• Introduced the organization to new inquiries and provided information about the organization's objectives, products and services to the new customers
• Made note of the complaints, suggestions and grievances of the customers, and took immediate action against them
• Called back grieved customers and ensured their grievances are solved

Education:

• Bachelor's Degree in Arts
  Lotus College, Franklinton, NC
  2012

Reference:

On request.