Answering Service Operator Resume

The role of an answering service operator is to answer incoming calls for the organization. She operates communication devices such as switchboard or telephone to converse with customers. She is responsible to extend superior customer services by answering queries, resolving issues, providing information, redressing the complaints, etc. For the job, one has to possess excellent administrative, communication, and computer skills. As she is the voice of the organization and the point of contact between the organization and the customers, good mannerism and friendly attitude is sought-after attributes for the job.

Answering Service Operator Resume Example

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Lela C. Mendez
1491 Yorkie Lane
Saint Simons Island, GA 31522
Phone: 912-634-8223
Email: lcmendez@freemail.com

Career Objective:

To acquire the position of an answering service operator in an organization and mange operations of the communication network of the organization smoothly.

Summary of Skills:

• Excellent administrative and communication skills
• Ability to understand and interpret complex subject matter
• Exceptional technical skills that allow using computers and communication devices easily
• Capability to respond to crisis situations calmly and responsibly
• Brilliant record keeping abilities

Work Experience:

Answering Service Operator
Omni Trade Center, Saint Simons Island, GA
October 2014 - Present

• Answering incoming calls, greeting the callers in a polite tone and responding to their requests or queries
• Using several communication devices like telephone, switchboard, intercom, radio, etc. to establish sound communication between the organization and the associates
• Keeping self-updated with the information about the events, meetings or conferences taking place in the organization
• Providing vital information about official development to callers
• Maintaining secrecy in terms of confidential and sensitive subject matter of the organization

Assistant Answering Service Operator
Pride Hotel, Saint Simons Island, GA
February 2013 - September 2014

• Managed communication network of the organization and provided assistance to the callers by responding to their requests
• Paid attention to the caller's requests and transferred the calls to concerned authorities or took down the message on their behalf
• Maintained a log book with the caller details, time, subject of discussion, concerned authority/department etc. Prepare monthly reports on this information.
• Performed certain clerical duties of record keeping , accounts, coordination, stocks etc, as required or requested by the top management

Education:

• Bachelor's Degree in Arts
  Stevenson College, Saint Simons Island, GA
  2012

Reference:

On request.