Google Support Engineer Resume

Google support engineers provide technical support to customers on network issues. Their job is to respond to customers' queries and offer appropriate suggestion and recommendation through phone calls, emails, and chat window. Further, they monitor and improve performance of existing systems . They are also responsible to build a customer forum and committee where they can call and receive customers' feedback for optimizing technologies.

A job application for a Google support engineer position must highlight education and experience according to the company's requirements. Reading such job application will make the hiring manager understand about the effort taking in drafting it. This sample job application will work for you if you want to work for the global Internet giant.

Google Support Engineer Resume Example

Career Objective:

I wish to work as a sales engineer with Google and perform support services on existing systems and improvise performance and stability of latest search applications.

Summary of Skills:

• Strong experience in programming and testing web applications
• Extensive knowledge of relational databases and different operating systems
• Familiarity with SSH, FTP, HTTP, SFTP, and other diagnostic tools
• Adept in SQL databases, API Support, and system engineering concepts
• Skilled in C++, Flash, Oracle, and MySQL
• Strong communication, presentation, and training skills
• Excellent attention to detail and problem solving skills

Work Experience:

Support Engineer
Web Archers Group, Moss Hill, NC
October 2012 - Present

• Responsible for planning, coding, and implementing technology solutions for various products
• Develop and integrate advanced search technologies in web applications
• Respond to customers questions through phone calls, email, and chat window
• Draft technical bulletins for existing and potential customers
• Arrange for and conduct training for users on various technological products
• Research, analyze, and enhance existing systems
• Develop a window for easy and fast interaction with customers
• Participate in the quality assurance activities and assist the QA team

Sales Engineer
Fair Solutions, Moss Hill, NC
January 2010 - September 2012

• Provided efficient technical support and high quality customer service
• Stayed in constant touch with customers and built excellent personal rapport
• Liaised between customers, support team, and developers
• Drafted technical documents for multiple customers for instructions on use of products
• Installed and troubleshot hardware and software problems at clients' site
• Resolved LAN, WAN, and other technical problems in a professional manner
• Built customers' confidence through excellent service and got several business reference

Education:

• Bachelor's Degree in Computer Science
  Jubilee Technical College, Moss Hill, NC 2009

Reference:

On request.