IVR Developer Resume
A professionally written IVR Developer Resume is your key to unlock the doors of new job opportunities coming in the way. An IVR or Interactive Voice Response developer is responsible for the configuration, development, installation and maintenance of IVR applications. These IVR applications are used for different business processes and need to be developed in accordance with the clients' requirement. An IVR Developer must have sound knowledge and experience of working on Perl, Periphonics, Shell and other languages and on Solaris UNIX platform.
A sample IVR Developer Resume is provided for reference so that you get to know the basics of writing a professional resume.
IVR Developer Resume Example
Wilson Neff
1324, Woodland County
Baltimore, Maryland 64401
Contact: 711-630-8819
Email: wilsonn@msn.com
Career Objective:
Seeking the position of an IVR Developer in a company where my knowledge and skills in the said domain can be put to their best use.
Skills and Qualities:
- Vast experience in configuration and development of diverse business applications including IVR and CRM
- Worked on various programming languages and operating systems
- Well versed with advanced troubleshooting and debugging
- Adaptable to work for prolonged periods and stringent timelines
- Excellent communication, management and problem solving skills
- Hard working and loyal with a go getter attitude
- Keen to update my knowledge and skills that ensure enhanced productivity
Work Experience:
Designation: IVR Developer
Organization: Right Byte Technologies
Period: February 2012 - present
Job functions and responsibilities:
- Performed the configuration, installation and maintenance of IVR application for various business units
- Designed and developed Voice User Interface (VUI) for mobile phones
- Performed tests for multiple clients
- Wrote scripts for batch data integration and voice transfer
- Performed file transfer process and log retention
- Created module for online troubleshoot, patch updates and error logging
- Generated department specific reports on a monthly basis
- Analyzed performance tuning and provided graphical comparisons of user acceptance and ease of access chart for clients
Designation: IVR Developer
Organization: Purple Rabbit Technologies
Period: October 2010 - January 2012
Job functions and responsibilities:
- Performed data transfer and deployment of all voice applications
- Performed the configuration, installation and maintenance of Shore Connect, an advanced IVR application for overseas clients
- Created multi lingual IVR applications for call centre and 24/7 help lines
- Developed voice recognition codes and database for employee login IVR
- Provided online assistance and training to IT helpdesk
- Coordinated with quality assurance team to ensure quality product development
- Assisted in the weekly performance review and documentation
Academic Qualifications:
- Certified Professional in Business Applications Development - 2010
Academy of Software Development
- Masters Degree in Computer Science - 2009
Department of Technology and Science, Maryland State University
- Bachelors Degree in Computer Science - 2007
St. Claire College of Computer Sciences
Reference:
On request.
