Hotel Front Office Clerk Resume
Hotel front office clerks are important in building reputation as people judge the organization based on how well the front office operates. Since first impression is vital in the hotel industry, front office employees have to create a positive impact on the mind of visitors and guests. It is necessary for the front office clerks to provide a warm welcome to guests since they are the ones who meet them first. These clerks provide rooms to guests as per their reservation and handle checking in and out activities.
A job application to any hotel for a front office clerk position must display customer service skills right from the top to bottom. It also needs to highlight computer operating skills, problem solving, and abilities to answer questions in a polite manner. The sample below has everything the job position needs.
Hotel Front Office Clerk Resume Example
Thad A. Robinson
3185 Cherry Tree Drive
Jacksonville, FL 32207
Phone: 904-348-3606
Email: tarobinson@example.com
Career Objective:
To obtain a front office clerk position at “Sterling Hotel,” and create a positive and ever-lasting impression on visitors' mind by providing them outstanding customer service.
Summary of Skills:
- Clerical and administrative work experience of hotel industry
- Experienced in handling foreign currency exchange
- Impressive reading, writing, and speaking abilities in English and German language
- Ability to coordinate with hotel staff and elevate standard of customer service
- Excellent math, interpersonal, and organizational skills
- Ability to guide guests on places in the city for shopping, sight-seeing, and entertainment
Work Experience:
Hotel Front Office Clerk
Pride Hotel, Jacksonville, FL
September 2013 - Present
- Greeting visitors, attending their queries, and assisting them for room, conference hall, and other reservations
- Providing best service to customers and ensuring their repeat visits
- Handling complaints from guest on priority basis and ensuring they leave the hotel satisfied
- Managing check in and out of guests, posting and computing guest bill, and collecting payment
- Making reservation of conference hall, marriage hall, and table for lunch and dinner
- Ensuring rooms are well-prepared by inspecting the room personally before the checking in of guests
Hotel Front Office Clerk
Pinnacle Hotel, Jacksonville, FL
March 2012 - August 2013
- Checked guests in and out and safeguarded their valuables deposited at the safe deposits
- Provided wake-up call with coffee/tea as requested by guests
- Ensured the lobby and guest rooms are cleaned thoroughly and repeatedly
- Inspected meeting rooms, breakfast rooms, vending room, and directed house-keeping for cleaning
- Handled cash at counter and entered details of payment made and collected into the system
- Collected and passed on messages to respective guests in a timely manner
- Arranged transportation for guest to and from airport and other pick-up points
Education:
-
High School Diploma
Horizon School, Jacksonville, FL
2011
Reference:
On request.
