Counter Clerk Resume
A counter clerk is a mediator between customers and the organization. Their job profile is similar to marketing and customer care clerks. They interact with customers and provide them with product information, and prepare bills. Their chief responsibility is customer relationship management that begins from attracting customers and converting them from potential to exiting and then to loyal customers. The key qualities required for a counter clerk are convincing, listening, and problem-solving along with strong product knowledge.
To work a counter clerk, no degree or experience is required. If you are a fresher, any experienced employee would train you on the job. In case you have worked in this position at a retail setting, this job application sample will help in changing your employer.
Counter Clerk Resume Example
Michael L. Smith
323 Comfort Court
Madison, WI 53704
Phone: 608-245-5618
Email: mlsmith@freemail.com
Career Objective:
Looking for a counter clerk position with “Big Shoppers, Inc.” to collect cash, check, and credit card payment for good sold and make customers comfortable with my customer service skills.
Summary of Skills:
- Strong experience and excellent knowledge of working in retail settings
- Admirable experience in providing fast and efficient customer service
- Strong communication, mathematical, and cash handling skills
- Proficient in entering business transactions details into computer system
- Ability to clear customers' doubts on prices, product warranties and features
- Skilled in helping sales staff in displaying products and stock taking
Work Experience:
Counter Clerk
ShopPro Center, Madison, WI
October 2013 - Present
- Greeting patrons and answering telephone inquiries and emails from customers
- Counting and preparing bills of merchandise for sales using billing software
- Maintaining professional behavior and updating knowledge on products
- Handling cash register at the counter and entering details into the system
- Solving customers' problems on understanding warranty terms and conditions on products
- Confirming identify of customers for goods prohibited for sale to minors
- Weighing, counting, checking, and bagging items properly and securely
Counter Clerk
Pristine Shopping Mart, Madison, WI
February 2012 - September 2013
- Processed utility goods purchase transactions and collected payments from customers
- Coordinated with the sales department and maintained complete details of goods in stock and goods sold
- Issued receipts, credit, and refund for goods sold and returned
- Changed toner and paper of printers and placed order with vendors for the same
- Provided information to customers on return policy and refund terms and conditions
- Instructed customers on using products and getting help on malfunctioning of products
Education:
- High School Diploma
Jolly High School, Madison, WI
2011
Reference:
On request.
