Booking Clerk Resume
Booking clerks are the first persons when one has to make an appointment with a doctor, book a movie ticket, or reserve a hotel room. They speak to customers on the phone, listen to their details, check if the request can be adjusted, and suggest options for booking a ticket, an appointment, or a room in a hotel. As they are in direct contact with customers through phone and emails, they have to have qualities such as politeness, attention to details, outstanding communication, computer operating, numerical calculation, and record-keeping. The given job application sample has all these job skills.
Booking Clerk Resume Example
Sergio C. Shuman
1858 Oak Drive
Schroon Lake, NY 12870
Phone: 518-532-2075
Email: scshuman@anymail.com
Career Objective:
Looking for a booking clerk position with “St. Paul's Hospital” to help patients book appointments with doctors and maintain their medial records.
Summary of Skills:
- Experience of working in a health care environment
- Extensive knowledge of medical terminology, diagnosis, and treatment procedures
- Excellent computer skills with 60 wpm typing speed
- Skilled in verbal and written communication and organizing work
- Ability to operate office equipment and maintain composure under pressure
- Strong customer service skills with maturity and flexibility to work in any shift
Work Experience:
Booking Clerk
Horizon Health Care Center, Schroon Lake, NY
August 2013 - Present
- Making doctors' appointments for patients contacting on phone and through emails
- Processing invoices and collecting payments from patients for bookings done
- Answering inquiries of walk-in patients and those who have been already treated in the hospital
- Entering correct and complete information into spreadsheets and medical software
- Reviewing reservations and confirming dates and timings with patients and doctors
- Processing and filing medical paper work and helping patients in interpreting prescription and treatment
- Convincing patients on importance of taking complete course of medicine and following up with the doctors
Booking Clerk
Landmark Health Care Group, Schroon Lake, NY
March 2012 - July 2013
- Collected and utilized information on doctors' availability for patients' treatment
- Made fresh and follow up appointments and rearranged schedules as per the situations
- Entered booking and patient information in the software application and prepared files
- Assisted in the delivery of patient care and filling requisitions
- Contacted patients by phone and emails and reminded them about appointments in advance
- Prioritized workload and assisted the nursing team in diagnosis and treatment of patients
- Booked operation theater for surgery and handled administrative duties as assigned
Education:
-
High School Diploma
Herbs High School, Schroon Lake, NY
2011
Reference:
On request.
