Guest Service Associate Resume
Guest service associates are hired by hospitality industry to serve their guests. They are also in demand by the health care organizations. It is they who ensure that the facility earns reputation and improve revenues each year through their courteous and efficient service. Right from the checking in and checking out of the guests, the associates ensure that their stay at the hotel/resort is pleasurable and memorable.
This job demands people who enjoy offering services to others. Employers in need of candidates who should not do the job just because they are been paid for. On the contrary, the incumbent should do the job as a moral obligatory believing there is growth in them with the growth of the facility. To impress such kind of employment providers, peep into the job application sample below.
To know about this profession, see our Guest Service Associate Job Description
Guest Service Associate Resume Example
Anthony S. Golden
3962 Wood Duck Drive
Marquette, MI 49855
Phone: 906-321-1357
Email: asgolden@anymail.com
Career Objective:
To work as a guest service associate with “Red Bull Hotel,” and ensure guests feel comfortable and their duration of stay at the facility is filled with unforgettable memories.
Summary of Skills:
- Experienced in serving hotel guests and building relationships
- Knowledge of the business process of hotel industry and its associated services
- Strong focus to customer service skills and attention to detail
- Exceptional computer, communication and customer service skills
- Remarkable organizational, room reservation, and cash handling skills
- Skilled in multi-tasking, job prioritizing, and problem solving
Work Experience:
Guest Service Associate
Flamingo Resort, Marquette, MI
February 2014 - Present
- Greeting and checking in customers according to their room reservations
- Interacting with customers and understanding their food and beverages taste
- Accommodating special requests of guests whenever possible
- Handling cash, check, and credit-card payment process
- Collecting bills from all departments and processing guest check-outs
- Distributing mail, package, and message to guest and arranging for courier facility
- Addressing guest's complaint on a priority basis
Guest Service Associate
Humming Bird Hotel, Marquette, MI
March 2013 - January 2014
- Handled the flow of guests in a professional manner and alloted rooms as per schedule
- Ensured guest rooms are cleaned and are stocked with toiletries and necessary things
- Managed the reservation book and checked guests in and out of the hotel
- Replaced electrical equipment/devices if the guest is not comfortable with them
- Ensured proper working condition of the HVAC system
- Coordinated with the mini-bar attendant and ensured the bar is stocked
Education:
-
High School Diploma
Hawk School, Marquette, MI
2012
Reference:
On request.
