Client Service Associate Resume

When the business grows, it becomes necessary for organization to set up dedicated client service call centers to solve issues. People who work in those centers are called client service associate. The purpose of appointing these associates is to let customers have a positive experience about company's products and services. The job is very stressful, but still the associates have to maintain professional attitude. They are also called as customer service associate by some corporations.

To work as a client service associate, your resume has to create impression that you can easily handle stress and provide fast and correct information to customers no matter how busy you are. Other characteristics of yours that could impress the employer are good communication, pleasant and clear voice, fast fingers on the computer keyboard, and multitasking ability.

Client Service Associate Resume Example

Career Objective:

Looking for a client service associate position in a large business call centers where I can handle customers' calls and issues in most professional and efficient manner utilizing my experience.

Summary of Skills:

• A skilled team member with extraordinary communication and coordination skills
• Ability to handle phone calls and answers clients' questions
• Expert in processing information correctly and quickly
• Good typing and computer skills
• Strong analytical and logical skills
• Can handle pressure and stress comfortably
• Possess excellent time management and organizational skills

Work Experience:

Client Service Associate
CCB Group, Becker, MN
November 2012 - Present

• Handling and processing client accounts and related documents
• Preparing necessary documents for superiors to use in meetings
• Answering clients phone calls and queries
• Resolving client issues and track the status of work orders
• Providing help over the phone to clients related to their accounts
• Correcting issues on purchase orders and bills referring to the manual
• Filing claim for return of products for clients

Customer Service Staff
Mid Financial Services, Becker, MN
May 2010 to October 2012

• Provided data and information to superiors as asked
• Reviewed client accounts and guided them on other financial schemes
• Identified potential problems related clients' accounts and suggested ways to improve credit ratings
• Helped clients in presenting proposals on investment
• Handled new and existing accounts
• Worked closely with the sales team and maintained sales data
• Drafted reports and presentations as required

Education:

• Bachelor's of Art's in Business Administration
  ABC University, Becker, MN
  2010

Reference:

On request.