Call Center Associate Resume

Call center associates provide information to customers depending on the business the establishment is involved in. They can work for engineering, technical, automobile, or other consumer product companies. Their main aim is to solve customers' problems whether technical, servicing, refund, etc. Individuals holding this position have to be good in verbal and written communication as the job requires contacting and answering customers queries via phone calls and emails. Knowledge of the business products, process, and working with computer are other qualities required for the job.

Call Center Associate Resume Example

Career Objective:

Looking for a call center associate job where my four-year experience in solving technical problems related to computer can help customers in fixing issues over the phone or reading emails by following easy and simple instructions.

Summary of Skills:

• Excellent customer service and technical skills
• Experience in working in a tight and fast pace environment
• Outstanding typing speed and computer proficiency
• Strong research, analytical, and multi-tasking skills
• Superior time management and job prioritizing skills
• Flexible and adaptable to work in any team environment, shift, weekends, and holidays

Work Experience:

Call Center Associate
Global Networking Systems, West Bend, WI
September 2013 - Present

• Receiving and answering customers' phone calls, fax, and emails
• Confirming customers ID and other verification process before providing information
• Providing step-by-step instructions on phone and emails for resolving technical problems
• Scheduling technician's appointment for complaints not possible solving over phone calls
• Prioritizing and ensuring no issues remain unresolved
• Documenting and following up customers inquiries and mailing them to department heads

Call Center Associate
Tech Systems, West Bend, WI
March 2012 - August 2013

• Took permission before keeping customers on hold and provided satisfactory information
• Handled continuous phone calls throughout the shift without losing cool and patience
• Pacified irate customers in a convincing manner and ensured business is continued with them
• Organized and provided training to customers through video conferencing
• Updated customers records and prepared daily report on issues resolved
• Prepared and maintained accurate filing system and call log/database for all customer inquiries

Education:

• Bachelor's Degree in Computer Applications
  West Bend University, West Bend, WI
  2011

On request.