Technical Support Assistant Resume

A technical support assistant manages hardware and software components of an organization. His work begins with identifying the business needs and providing relevant technical solutions. He also performs installation of hardware and software devices, network setup, system upgradation, and troubleshooting of the systems to ensure smooth functioning. The job needs strong analytical and error detection skills so as to evaluate a given problem and implement suitable solutions.

Technical Support Assistant Resume Example

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Martin B. Barnes
992 Saint Francis Way
Hartland, WI 53029
Phone: 262-966-0166
Email: mbbarnes@example.com

Career Objective:

To acquire the position of a technical support assistant at “Tech World, Inc.,” and apply my knowledge to develop a strong and reliable technical network and support system for the organization.

Summary of Skills:

• Strong knowledge about computer hardware and software systems
• Fine communication and interpersonal skills
• Skilled in analyzing, detecting, and troubleshooting problems
• Ability to work as a team member and lead the team
• Adept in completing the given tasks individually and contributing towards team's success

Work Experience:

Technical Support Assistant
Ambitions IT Solutions, Inc., Hartland, WI
November 2013 - Present

• Catering to administrative and technical needs of the organization
• Making changes to the configuration and modifying installed systems as per the needs of the organization
• Responsible for smooth operations of the LAN and WAN systems
• Training new employees on using the work stations in a hassle-free and productive manner
• Conducting safety checks, and performing tests to determine the efficiency and relevance of the technology

Technical Support Assistant
Pinnacle Finance, Inc., Hartland, WI
June 2012 - October 2013

• Installed several software applications and hardware devices to set up a strong and efficient technical set-up for the organization
• Upgraded the installed systems from time to time and according to needs of projects
• Coordinated tasks with the management and identified the future network requirements
• Responded to the employee complaints and provided technical assistance in troubleshooting errors and malfunctioning
• Supported the HR and accounting team in updating business software

Education:

• Bachelor's Degree in Business Administration
  ABC College, Hartland, WI
  2010

• Associate Degree in Hardware Engineering
  ABC College, Hartland, WI
  2012

Reference:

On request.