Customer Support Analyst Resume
Customer support analysts provide all types of support to clients, be it technical, invoicing, payment terms, and general queries. They are experts in business matters as well as using computer. Since most of the services are managed online, these analysts have to hold competencies in working with web applications. They must also be good thinkers, quick decision makers, and work as a bridge between the operational team and clients.
To apply for a customer support position, excellent verbal and written communication skills are required. The candidates must also demonstrate excellent customer service skills, knowledge of information technology, and experience of working as a helpdesk support.
Customer Support Analyst Resume Example
James A. Sullivan
929 Charack Road
Terre Haute, IN 47807
Phone: 812-261-6469
Email: jasullivan@anymail.com
Career Objective:
Looking for a customer support analyst position at “Dykin Corporation,” to provide first-line and second-help helpdesk support to customers.
Summary of Skills:
- Experience in supporting clients with business software
- Experience in troubleshooting hardware and software problems
- Superior customer service and communication skills
- Professional approach and attitude in dealing with customers' problems
- Strong knowledge of IT support methods and techniques
- Valid driving license and willingness to travel
Work Experience:
Customer Support Analyst
Red Sun Techno Group, Terre Haute, IN
August 2013 - Present
- Installing, configuring, troubleshooting, and maintaining hardware and software at clients' offices
- Recommending purchase or high quality hardware to clients to support their networking needs
- Developing and monitoring policies for allocating computing resources
- Preparing schedules and covering maximum clients in a day located at a particular area
- Providing instructions to clients over phone and via emails for solving minor problems
Customer Support Analyst
Plaza IT Services, Terre Haute, IN
March 2012 - July 2013
- Answered incoming calls and emails from customers for hardware and software issues
- Delivered high-quality customer service consistently to all customers
- Identified and informed Field Engineers about complex issues
- Replaced worn-out peripherals with new and durable ones and prepared invoices for the same
- Assisted team members during peak hours and high call volume
Education:
- Bachelor's Degree in Information Technology
ABC University, Terre Haute, IN
2011
Reference:
On request.
