CRM Business Analyst Resume

CRM (Customer Relationship Management) is a popular terminology used by all companies to know the buying patterns of customers, and how the management interact with clients. A CRM software is used for the job by CRM business analyst for this purpose. Besides working on customer relationships, these analysts also work on how the market is fairing, and correlation between production and sales figures, etc.

For the job, you need to have marketing and customer service skills. The employers will also like to know whether you can perform market research, work with database software, analyze sales, purchase, and other data, and prepare reports. This job application sample includes most of the required skills.

CRM Business Analyst Resume Example

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Michael H. Liles
1764 Gateway Road
Portland, OR 97220
Phone: 503-253-3091
Email: mhliles@example.com

Career Objective:

To get a CRM Business Analyst position at a reputed and large departmental store retail chain and help the store in reaching operational and financial goals by reviewing and making effective changes in policies and procedures.

Summary of Skills:

• Strong business analysis experience in retail store environment
• Experience in working with CRM business software
• Excellent IT, customer service, and communication skills
• Ability to develop and sustain business relationships with clients
• Ability to reduce the communication gap between customers and management
• Skilled in identifying business requirements and processing business documents

Work Experience:

CRM Business Analyst
Star Departmental Store, Portland, OR
November 2013 - Present

• Developing marketing strategies and conducting marketing campaigns for growing customers database
• Reviewing weekly and monthly purchase trends and controlling inventory
• Entering sales, purchase, and other data into the CRM system
• Preparing business proposals and convincing investors for investments
• Coordinating between sales, IT, logistics team, and customers
• Providing business and technical support to the management

CRM Business Analyst
Arrow Store, Portland, OR
March 2012 - October 2013

• Managed and analyzed sales records, purchase orders, and customer data
• Conducted several campaigns and analyzed the success rate for business
• Monitored customers' behavior and product preferences and used in inventory
• Drafted attractive offers for festive seasons and increased footfalls for the store
• Trained sales and support team in improving customer service
• Implemented and coordinated changes with all the departments

Education:

• Bachelor's Degree in Business Administration
  ABC University, Portland, OR
  2010

• Diploma In Database Management
  ABC University, Portland, OR
  2011

Reference:

On request.