Technical Support Agent Resume
Technical support agents are prominent positions at several technological companies. Their job is to guide and resolve technical problems related to the products for clients. They have to be technically strong in order to analyze and solve problems. At the core of their responsibilities is troubleshooting issues. To answer questions and find resolution for users' problems, the agents have to coordinate with the QA development team, investigate, escalate, and resolve matters.
Besides technical skills, excellent communication, analytical, and customer services skills are needed for the job. The candidates should be equally versed in handling hardware, software, and networking problems.
Technical Support Agent Resume Example
David L. Sadler
1252 Edington Drive
Atlanta, GA 30308
Phone: 678-831-8514
Email: dlsadler@anymail.com
Career Objective:
Looking for a technical support agent position at “Waypoint Technologies,” to handle requests and complaints of clients and users of company's products.
Summary of Skills:
- Impeccable skills in troubleshooting hardware and software problems
- Excellent phone etiquette, communication, and coordination skills
- Remarkable knowledge of a variety of software computer applications and computer peripherals
- Familiarity with principles and practices of customer service
- Superb listening, analytical, and interpersonal skills
- Self-motivated with excellent multi-tasking skills
Work Experience:
Technical Agent
Apex Software, Atlanta, GA
October 2014 - Present
- Handling incoming calls, and emails, and visiting clients for solving their problems
- Providing step-by-step instructions to users over phone, via emails and chat windows for problem solutions
- Analyzing reasons behind not-working of IT products and escalating issues with the QA department
- Tracking issues with CRM applications and supporting the development team for finding quick solutions
- Installing software applications and appropriate hardware to support the operation
- Analyzing and redirecting issues to the concerned departments
Technical Support Agent
Fastlink Services, Atlanta, GA
July 2013 - September 2014
- Responded and answered technical questions of clients
- Assisted in the company's continuous improvement programs
- Evaluated and analyzed core issues and coordinated with the QA team for resolution
- Maintained logs of service provided to clients and assisted accounts department in bill preparation
- Ordered and maintained stock of hardware and office equipment
- Performed bank duties such as depositing cash and checks
Education:
-
Bachelor's Degree in Computer Engineering
Atlanta University, Atlanta, GA
2012
Reference:
On request.
