Passenger Service Agent Resume

The post of a passenger service agent requires a sharp candidate who is efficient at multi tasking and who can work for long durations with same efficiency. He should be able to cater to the needs of the passengers and committed to the utmost customer satisfaction.

Here is a sample resume for the post of a passenger service agent which you will need to refer to while applying for this post. The document has been prepared in the current standard format of resume writing using fictitious names of people and organizations. You need to make the changes in your resume accordingly.

Passenger Service Agent Resume Example

Career Objective:

Intending to work as a passenger service agent based on extensive experience in hospitality and airline sector along with hands-on knowledge about ticketing software for passenger reservation.

Summary of Qualifications:

• Considerable experience in airline and hospitality customer service
• Proven ability to interpret flight schedules and weather reports
• Ability to work with same efficiency even in stressful situations
• Acquired proficiency in using ticketing software and in carrier specific reservations
• Knowledge of using Ticket and baggage tag printing equipment
• Excellent communication skills with acquired fluency in English and French
• Excellent time management skills

Professional Experience:

Skyline Inc, Wisconsin
Passenger Service Agent
May 2013 - Present

Duties and Responsibilities

• Verifying documentation related to passenger departure
• Greeting check-in passengers and supervising the checking procedure
• Assisting passengers in finding out the misplaced baggage
• Rescheduling the departure of the passengers stuck at the airport due to flight interruptions
• Checking the documentation for all the international departures and ensuring that passenger comply with all the safety and security regulations

Phoenix Airways, Wisconsin
Passenger Service Agent
May 2011 - April 2013

Duties and Responsibilities

• Making reservations and selling air tickets for the flights owned by the company
• Designating seat assignments and supervising the security arrangements at the airport and on board the flights
• Keeping the record of the timings of flight arrivals and departures and guiding passengers to the correct flights by making announcements using public messaging system

Education:

• Bachelor's Degree in Trade & International Transport Logistics, Wisconsin University College, Wisconsin, 2010

Reference:

On request.