Hotel Guest Service Agent Resume

Guest service agent is one of the most important posts in hotel industry. A hotel guest service agent works at the reception desk. (S)He is responsible for handling reservation requests of the guest. Moreover greeting guests, allocating them rooms as per their requirements, directing guests to their rooms and other facilities, processing credit card, cash and check payments and handling the other important commercial and financial issues come under the job profile of a hotel guest service agent.

If you think you are fit for this job, prepare your optimized resume and send it to some reputed hotel immediately. It is through your resume that you reach your potential employer even before you meet him in person. Thus your resume should be an impressive yet short and precise documentation of your relevant qualities and abilities. There is no need to use flowery language in a resume. Just highlight your qualities in an impressive format.

Mere theory without practical is sterile. We provide you with a sample resume for the post of a hotel guest service agent. The resume follows the current standard format for resume writing. Refer to this resume, prepare your own and get the handsome job of a hotel guest service agent.

Hotel Guest Service Agent Resume Example

Career Objective:

Candidate with a pleasing personality and ability of handling stressful situations involved in the hotel industry, seeks to work for a reputed hotel as a hotel guest service agent.

Summary of Qualifications:

• Extensive knowledge of all the important hotel procedures and rich experience as a hotel guest service agent
• Commitment to the utmost customer satisfaction and ability to provide prompt service to the guests
• Excellent management skills which help in dealing with the hotel staff
• Impressive personality and acquired mannerism which help while greeting and communicating with customers
• Fluency in English, French and Latin
• Excellent Typing Speed of 50 WPM
• Ability to work with same efficiency even under stressful conditions

Professional Experience:

Hotel Blue Diamond, Algoma, Wisconsin, USA, March 2013 - till date
Guest Service Agent
Responsibilities Include

• Greeting guests in a courteous and friendly manner
• Getting the required formal information from the customers and making entries in the hotel official records
• Asking customers about their requirements and telling them about the facilities available
• Coordinating with the members from other departments for the smooth on goings of hotel work
• Maintaining cleanliness at the Front Desk and areas surrounding it
• Attending phone calls and answering customers' queries regarding reservations and hotel services and facilities

Hotel Pride, Algoma, Wisconsin, USA, May 2011 - April 2013
Guest Service Agent
Responsibilities Included

• Answering phone calls, giving directions to the attending staff and providing information to the customers regarding hotel facilities and services
• Processing the reservation requests in person, via phone as well as internet
• Catering to the needs of customers and ensuring the best prompt service to them

Education:

• High School Diploma, Towards Perfection Convent School, Algoma, Wisconsin, USA, 2010

Reference:

Available upon request.

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Guest Service Agent Job Description