Hotel Front Desk Agent Resume
A hotel front desk agent is the face of the organization that guests see first as soon as they enter the facility. He or she provides a brief picture of the customer service the hotel is offering. In fact, the quality of services is best judged by the courtesy, friendliness, and promptness shown by the agent at the front desk. The agents fill the check-in register, verify documents, and process check outs. The job holders give keys to guests entitled for the room and keep a track of the reserved rooms and rooms available for booking.
Good hands in using computer, phone, and office equipment are mandatory for this job position. The candidates should also possess an attitude that is driven for customer service. Knowledge of one or two foreign languages is also a plus point for the job.
Hotel Front Desk Agent Resume Example
Steven I. Davis
2064 Maxwell Farm Road
Sacramento, CA 95814
Phone: 530-923-9841
Email: sidavis@anymail.com
Career Objective:
To obtain a front desk agent position at “Diamond Hotel,” and offer best services to guests making their stay memorable at the hotel and attracting them again and again for availing services.
Summary of Skills:
- Experience in handling reservation, cancellation, and payment processes
- Pleasing personality and professional demeanor
- Excellent knowledge of written and spoken English, and French
- Superb mathematical and computer skills
- Skilled in coordinating and supervising front office staff
- Ability to stand and work for longer hours
Work Experience:
Hotel Front Desk Agent
Azure Hotel, Sacramento, CA
October 2014 - Present
- Greeting guest upon arrival and completing checking-in formalities
- Completing identification process and providing courteous and friendly services to guests
- Ensuring the front office space is safe and pleasant for customers to walk and sit around
- Making list of valuables deposited by guests at the counter and providing receipt for the same
- Answering questions on the services of the hotel and geography, and political status of the city
- Accepting advance payment at the time of registration and checking out
Hotel Front Desk Agent
Louts Hotel & Resort, Sacramento, CA
July 2013 - September 2014
- Assisted guests over the phone in booking reservations and making online payment
- Confirmed booking with guest through email, phone calls, and fax
- Greeted, registered, and assigned reserved rooms to guests
- Transmitted calls and message to guests at their rooms
- Posted daily food, liquor, telephone, and other charges in guests' accounts
- Computed bills, added service and cess tax, and collected payments
Education:
-
High School Diploma
St. Patrick's School, Sacramento, CA
2012
Reference:
On request.
See Also
