Front Office Agent Resume
Front office agents are the faces of the hospitality industries who handle the front office operations with their smiling faces and pleasing personalities. They greet visitors and guests of hotels, casinos, resorts, and motels and address to their needs. The agents make room reservation, collect payments, provide information about the services available, book transportation, and enter details of services to be charged into the computer system in respective customer's account.
The agents must have pleasing personalities and good communication skills. Experience of front office operations is must along with knowledge of the rules and regulations of hospitality industry. They have to be exceptional in multi-tasking, discreet in taking decisions, and polite in resolving customers' queries and answering inquiries.
Front Office Agent Resume Example
Joseph V. Donovan
666 Marietta Street
Fremont, CA 94539
Phone: 707-589-1356
Email: jvdonovan@freemail.com
Career Objective:
Looking for a front office agent position at “Star Hotel and Resort,” to handle entire front office operations and ensure customer satisfaction with polite and courteous services.
Summary of Skills:
- Strong communication, interpersonal, and multi-tasking skills
- Experience of handling front office operations
- Ability to stand and work for longer hours
- Flexible for all shifts, and work on weekends and holidays
- Excellent mathematical skills and well-versed in using calculator
- Ability to handle customers inquiries and complaints professionally
Work Experience:
Front Office Agent
Blue Diamond Hotel, Fremont, CA
October 2014 - Present
- Greeting walk-in customers, addressing their needs, and handling registration process
- Answering phones calls, providing details of types and room tariff, and amenities and facilities provided by the hotel
- Arranging to pick-up and drop of customers from and to the airport
- Booking conference hall for corporate meetings, wedding, and social gatherings
- Ensuring the lobby is mopped and cleaned at regular intervals by the housekeeping department
- Preparing invoices using hotel's computer system and entering daily charges for services availed in respective accounts
Front Office Agent
Oakwood Resort, Fremont, CA
June 2013 - September 2014
- Provided prompt, courteous and friendly services to guests
- Ensured guests enjoyed their stay comfortably and paid visits to the resort again and again
- Participated in the promotion and marketing for services and amenities of the facility
- Posted correct and complete charges for services availed in the computerized systems
- Reported major issues to the supervisor and ensured such incidents don't happened again
- Prepared check-outs bills and collected payment and tendered change
Education:
-
High School Diploma
Jolly High School, Fremont, CA
2012
Reference:
On request.
