Call Center Agent Resume

Call center agents are the support staff of businesses who attend customers' calls and solve queries and problems. The job they do is an office-bound and practically very stressful as they have to attend more than 100 calls in a shift. Sometimes, they even have to suffer abuse from irate customers without any of their faults. Being patient and handling such customers diplomatically are crucial skills for the job.

Other skills employers look for in agents are communication, computer, learning, multitasking, troubleshooting, and coping with pressure. To succeed in this position, you have to maintain a high degree of discipline, be flexible to work in night shift, speak politely and think quickly.

Call Center Agent Resume Example

Career Objective

To work as a call center agent for an insurance company where my knowledge on insurance products, and ability to provide fast and accurate information would help the management in growing business.

Summary of Skills:

• Adept at working in a fast-paced environment
• Fast, accurate and have great attention to detail
• Ability to learn new skills
• Skilled in dealing with difficult customers
• Flexible to work in any shift
• Patient, excellent communication, listening, and persuasion skills
• Ability to speak and write in English, French and German languages

Work Experience:

Call Center Agent
Affluence Financial Corporation, Hazard, KY
February 2012 - Present
Responsibilities and Duties

• Answer telephone calls and obtain clients' information
• Verify information provided by clients and conduct telephonic interviews
• Determine whether the client is eligible for loan or not by comparing his/her information against selection criteria
• Request essential papers required for loan processing
• Update clients on approval and denial of loan requests
• Call and send emails to clients for payment dues
• Keep informing clients on new loan products
• Handle inquires and irate customers politely and diplomatically
• Study new loan products and participate in quarterly training programs

Call Center Agent
Tokia Phones, Hazard, KY
March 2010 - January 2012
Responsibilities Handled

• Communicated with customers through telephone, instant messaging and emails
• Solved customer problems on locking, unlocking, and using mobile application features
• Guided customers in filing phone complaints
• Informed customers on availability of phone spare parts and service centers to get their phone repaired
• Helped customers in replacing phone calls under the warranty period
• Notified customers about the company's new phone launch
• Responded efficiently and accurately to incoming and outgoing calls
• Offered technical support to the sales team

Education:

Bachelor's Degree in Business Administration
ABC University, Hazard, KY
2009

Reference

Available upon Request