Airport Passenger Service Agent Resume
The job of an airport passenger service agent is tiring as it requires lots of physical activities. The jobholder has to carry luggage for passengers from the parking lots to the terminal. He may use transporting cart to move luggage, but loading and unloading of luggage has to be done using physical strength. When he is not assisting with luggage, he gets busy at the ticket counter selling tickets and issuing boarding passes. The person also stands at the entry gate to show where and how passengers can board their flights. If any passenger is on a wheelchair, he has to assist in boarding and deplaning as well.
The required qualities for the job are good communication, interpersonal, and customer service skills. In addition, abilities to use walkie-talkies, computer, driving carts, and public address system are required. The person must be physically fit as well since the job involves exertion. The following job application sample is created to suit all the needs of the job position.
Airport Passenger Service Agent Resume Example
Norman M. Knight
3677 Ferry Street
Huntsville, AL 35802
Phone: 256-756-0792
Email: nmknight@anymail.com
Career Objective:
To work as an airport passenger service agent for “Wonderlust Aviation,” and perform multiple activities related to passenger service and develop a good reputation for the company.
Summary of Skills:
- Passion for customer service with relevant experience
- Excellent written and verbal communication skills
- Ability to lift and carry up to 70 pounds and work in various shifts
- Ability to work under any noise levels and airport environment
- Skilled in operating computer, processing tickets, and using walkie-talkies
- Excellent knowledge of airport regulations with abilities to work with stressful situations
Work Experience:
Passenger Service Agent
Fast Flights, Huntsville, AL
October 2014 - Present
- Scanning and verifying passenger documentation
- Assisting in rescheduling passengers and issuing boarding passes
- Weighing and managing luggage of passengers and collecting fees for overweight baggage
- Making announcements on arrival and departure of flights using public address system
- Complying with state and federal safety regulations and policies
- Using ticketing software, scanning machine, and luggage transportation carts
Passenger Service Agent
Sky Air, Huntsville, AL
August 2013 - September 2014
- Checked-in passengers boarding domestic and international flights
- Sold tickets and assigned seat arrangements on passengers' requests
- Issued correct boarding passes to passengers with proper seat arrangements
- Prepared and verified manifest with physical counting of passenger on board
- Connected and disconnected stairs to terminal before and after flight arrival and departure
- Tagged baggage and handled complaints on lost or misplacement of luggage
- Liaised with customer service staff and ground handlers
Education:
-
High School Diploma
Awesome School, Huntsville, AL
2012
Reference:
On request.
