Airport Customer Service Agent Resume
Airport customer service agents relay necessary information about flights and their fare to customers. They manage their job through phone, email, and personally attending to customers. They give information about arrival, departure, ticket availability, and cost to passengers. These agents greet and guide customers at the airport to respective terminal and counters. The agents also brief passengers about the airport regulations and suggest travel plans.
A job application for airport customer service agent has to focus on qualities such as calm and polite nature, diplomacy, and respecting passengers' time and money. The document should also highlight candidate's ability to work on any shift, lift and push 70 lbs in weight, and perform under fast-paced environment.
Airport Customer Service Agent Resume Example
Roger A. Wilde
4081 Mount Olive Road
Decatur, GA 30030
Phone: 678-863-8538
Email: rawilde@anymail.com
Career Objective:
An airport customer service agent at an international airport where my calm nature, courteous behavior, and conflict resolution skills will offer excellent service to passengers during preparation of and embarking on their journey.
Summary of Skills:
- Possess calm, polite, friendly, and diplomatic attitude
- Ability to work in any shift, varied hours, and push and lift 70 lbs
- Ability to use computerize reservation system, phone, and multi-task
- Excellent knowledge of airport facilities and regulations
- Demonstrated ability to perform professionally under fast-paced environment
- Self-motivated with exceptional communication and interpersonal skills
Work Experience:
Airport Customer Service Agent
ABC Airways, Decatur, GA
October 2014 - Present
- Assisting passengers with accessing airport facilities
- Guiding passengers and answering questions at the ticket counter and assigning seats
- Issuing boarding passes, processing ticket changes, and making reservations
- Following and requesting passengers to adhere to airport regulations
- Assisting in the safety of the airport and boarding process
- Selling tickets and completing sales reports
Airport Customer Service Agent
Touristic Airways, Decatur, GA
July 2013 - September 2014
- Provided assistance to passengers on their travel needs
- Worked with airline computer system and completed entire paperwork tasks
- Assigned seats following reservation chart and coordinated special meals requests
- Processed and secured passenger luggage and ensured no problems in checking-in and checking-out
- Booked alternative flights for passenger during overbooked situations
- Denied issuance of tickets to passengers holding no proper identifications
Education:
-
High School Diploma
St. Patrick's School, Decatur, GA
2012
Reference:
On request.
