Airport Agent Resume
Airport Agent is a position that needs a dynamic candidate who can be flexible with his working hours according to the changing airport schedules. The person holding this important job position should have acquired proficiency in communication and interpersonal skills. He should be aware of all the relevant airport transactions and practices and should be physically fit and mentally calm. The person needs to cater to the needs of the passengers, answer their queries about the arrival and departure of the flights, and guide them accordingly to the correct flight.
Airport Agent Resume Example
Robert J. Hatfield
3594 Front Street
Southfield, MI 48075
Phone: 810-454-8863
Email: rjhatfield@freemail.com
Career Objective:
To make passengers feel welcomed at the airport and offer pleasing boarding and deplaning experience as an airport agent.
Summary of Skills:
- Extensively acquainted with all the important processes and procedures of Airline customer service
- Proficiency in Microsoft Office, internet and other relevant web-based applications
- Proven ability to handle effectively poignant customer situations and complicated transactional practices
- Acquired proficiency in making, maintaining, and updating records and handling daily office correspondence
- Ability to work competently even for long durations
- Acquired proficiency in both written and oral communication skills
- Committed to prompt service to customers for their utmost satisfaction
- Proficiency in typing and data entry and using English and German language
Work Experience:
Airline Agent
Safe Air, Southfield, MI
October 2014 - Present
- Providing friendly and fast service to passengers for checking-in, boarding, deplaning, baggage handling, etc.
- Strictly following safety policy and security standards of the airline
- Directing passengers to the respective gate, counter, lounges, and transport facilities
- Ensuring happy experience for arriving and departing passengers at the airport
- Assisting staff of the customer service department in improving quality of service
- Providing every possible services as given in the customer service manual
Airline Agent
Crescent Airlines, Southfield, MI
July 2013 - September 2014
- Supervised and directed aircraft movement to and from the correct parking locations
- Monitored food and water supply to all the flights owned by the Airlines
- Answered passenger inquiries about the arrival and departure of flights and ensured that passengers boarded the correct flight
- Handled Airline computer system to generate flight reservations and issued boarding passes and airline tickets
- Made public informational announcements
Education:
-
High School Diploma
Pinnacle High School, outhfield, MI
2012
Reference:
On request.
