Airline Ticketing Agent Resume
Airline ticketing agents are the first-point-of-contact for people wanting to travel by air. These agents help customers book tickets and work at the airport or in an office of the airline company located in the city. They are saddled with the responsibilities of greeting customers at the airport or over the telephone, take and feed correct information about travel plan into the computer system, and book tickets.
Airline Ticketing Agent Resume Example
Mark R. Campbell
2368 Lyon Avenue
Holliston, MA 01746
Phone: 508-893-7118
Email: mrcampbell@anymail.com
Career Objective:
To offer the best possible customer service to passenger by executing the entire responsibilities of an airline ticket agent and live up to the reputation of the airline company.
Summary of Skills:
- Excellent oral and written communication as well as interpersonal skills
- Sound practical knowledge of the basic computer applications like MS Word, Excel, Power Point and Outlook
- Clear voice, well-groomed and impressive appearance
- Proven ability to keep calm under stressful situations and sell tickets
- Profound ability to go by the organizational strategies and rules
- Strong trouble shooting, sales, and customer service skills
- Fluency in English, Spanish and French
Work Experience:
Airline Ticketing Agent
Alibaba Airlines, Holliston, MA
October 2014 - Present
- Handling ticketing process using computers and customized applications
- Taking information from customers over the phone and feeding them in the system for ticket reservation
- Assisting in the check-in process and checking travel documentation
- Tagging baggage and transporting them to the conveyor belts
- Making gate announcements and booking seats as per customers' request
- Driving the jet ways in the absence of gate agents
Airline Ticketing Agent
Fanta Airlines, Holliston, MA
August 2013 - September 2014
- Arranged and confirmed tickets for one-side, return, and connecting flight journey for passengers
- Handled rude and drunk passengers politely and diplomatically
- Collected payments for ticket reservation and made manual as well as digital entries
- Instructed passengers in carrying required documents such as visas, passports, etc. for air travel
- Informed customers about the delay in flight and reporting time at the airport
- Quoted air ticket fares as asked by customers and booked tickets
Education:
- High School Diploma
Ford High School, Holliston, MA
2012
Reference:
On request.
