Customer Service Advisor Resume
Customer service advisors (CSAs) are hired to help customers make informed decisions on buying products and services. The major responsibilities saddled by them is customers' queries, complaints, and concerns. The CSAs have to attract and sell the products or services by explaining complete features, specifications, and benefits of the things they are trying to sell. While doing so, they are expected to provide frank suggestions and opinions and consider the customers' budget and requirements.
Since CSAs work with customers over the phone, via email, and meeting in person, good communication skill is the primary qualification for the job. Besides, thorough knowledge of company's products or services, computer, and customer handling techniques are needed.
Customer Service Advisor Resume Example
Alfonso M. Horner
876 Feathers Hooves Drive
Wantagh, NY 11793
Phone: 631-679-4264
Email: amhorner@freemail.com
Career Objective:
Aiming for a customer service advisor position at “Dale Electronics,” to handle customers complaints, questions, and concerns in a satisfactory manner.
Summary of Skills:
- Outstanding people skills and knowledge of electronics products
- Superior written and verbal communication skills
- Skilled in handling customers' concerns and questions
- Ability to lift, push, and move 50 pounds of weight
- Energetic, self-motivate, and customer focused individual
- Creative in adapting approach as per customer's personality
Work Experience:
Customer Service Advisor
Zebra Electronic Showroom, Wantagh, NY
November 2014 - Present
- Greeting and listening to customers questions and providing solutions to their concerns
- Handling phone calls, emails, and walk-in customers in a professional manner
- Demonstrating features and usage of electronics items to customers
- Suggesting customers to buy products as per their budget and requirements
- Explaining warranty terms and conditions to customers and maintenance service procedures
- Resolving customer complaints to their satisfaction and ensuring continued loyalty to the showroom
Customer Service Advisor
Zen Communications Services, Wantagh, NY
June 2013 - October 2014
- Provided excellent customer service experience by holding to the company's policies
- Assigned technicians for installing and maintenance of sold products at clients' homes and offices
- Maintained a spreadsheet on customer information, product sold, and maintenance due
- Coordinated with banks and financial institutions for offering purchase of products on loans
- Replaced malfunctioning parts of electronic items and issued credit note on new purchases
- Collected, noted, and sent non-functioning or damaged products to the company and adjusted the amount in next purchase
Education:
-
Bachelor's Degree in Marketing
Wantagh University, Wantagh, NY
2012
Reference:
On request.
