Customer Service Administrator Resume
Customer service administrators are hired to help customers in placing, tracking, and making payments for their orders. They also have to resolve problems related to materials dispatched as well as late delivery. These administrators get in contact with customers either on phones or by writing emails. In case the issues is escalated and are out of the control of representative, they may have to meet and pacify irate customers in person. The core responsibility is to enter and process the orders of customers. They have to build trusts and rapport for the company besides managing all the services offered to customers.
For cover letter help, see our Customer Service Administrator Cover Letter
Customer Service Administrator Resume Example
Anthony D. Yarnell
1156 Viking Drive
Fredericktown, OH 43019
Phone: 740-694-5610
Email: adyarnell@freemail.com
Career Objective:
To work as a customer service administrator with a consumer goods manufacturing company and handle administration of customer service, built trust for the company, and ensure satisfaction of customers.
Summary of Skills:
- Excellent customer service and sales experience
- Skilled in conversing with customers in verbal and written English language
- Professional attitude in following protocol and guidelines of the company
- Excellent product knowledge with abilities to resolve issues
- Skilled in working in a team environment and motivating customer service executives
- Outstanding mathematical, reasoning, and computer skills
Work Experience:
Customer Service Administrator
GRT Solutions, Fredericktown, OH
October 2014 - Present
- Entering orders of customers in electronic order management system and following up processing
- Informing customers through emails about the dispatch of consignment and how to track them with using the web portal and docket number
- Scheduling daily tasks to on-field sales representative and preparing reports
- Entering and posting details of merchandise received from suppliers
- Ensuring purchase orders, invoices, and dispatch papers are matching and according to the consignment
- Preparing and distributing outgoing mail and managing credit account
Customer Service Administrator
ABC Company, Fredericktown, OH
February 2013 - September 2014
- Answered incoming calls and emails and provided brief answers to customers' requests
- Ensured customers are provided with quality and prompt service and there are no or minimal issues
- Drafted customers reports for internal use and maintained various logs on a daily basis
- Ordered and maintained records of office supplies and daily production
- Prepared purchase orders, recorded payment, and followed up with overdue accounts
- Visited customers in person and collected overdue payments
Education:
-
Bachelor's Degree in Marketing
ABC University, Fredericktown, OH
2012
Reference:
On request.
