The work of bank tellers is to process and receive money when customers make deposit. The responsibility of a teller is to accept deposits, process withdrawals, cash checks, and loan payment. Tellers make up around one-fourth of bank employees and conduct bank's routine.
Job Prospect
The major work of tellers is to count and receive an amount of working cash for their respective drawers. Generally, a supervisor who is the head teller verifies this amount. Tellers have to allocate this cash during the leaving. They count their cash on hand, sort deposit and checks slips, list the currency received on the balance sheet, and ensure accounts balance.
Tellers have to process a number of mail transactions. They accept payment for customers' utility bills and charge cards, sell savings bonds, perform necessary paperwork for certificates of deposit, and sell travelers' checks. Some of the sellers specialized in dealing with foreign currencies, business, and commercial accounts. Other tellers corroborate payments and deposits to automated teller machines (ATMs).
Before cashing a check, a teller should verify the name of the bank, date, legality of the document, and identity of the person who is supposed to receive payment. A teller ought to ensure that the numerical and written amounts agree and that the account has sufficed funds to cover the check. Consequently, tellers should count cash cautiously to avoid errors. At times, a customer withdraws money in the form of a cashier's check, which is verified and prepared by the teller.
When a teller accepts deposit, he/she should check the accuracy of the deposit slip and then process the transaction. As banks start offering increasingly complex and more financial services, tellers are given training to verify customers who may wish to buy these services. This work requires tellers to acquire knowledge of a verity of financial services and products the bank offers.
With the help of this knowledge, tellers are able to describe services and products to customers and recommend interested customers to adequate sales personnel. Additionally, tellers in various banks are cross-trained to execute some functions of customer service representatives.
The arrival of computer technology has minimized tellers' efforts. In most of the banks, tellers use computers to records withdrawals and deposits. They use computer terminals, which provide them a quick access to complete information on customers' accounts. Tellers use this information to determine which service fulfills customer's needs. They also recommend a suitable bank service or product to their customers.
In some large banks, head tellers organize teller operations. In such banks, their work is to set work schedules, guide less experienced tellers, and ensure the proper procedure is implemented. Additionally, head tellers execute typical duties of a front-line teller. Sometimes, tellers cope with more difficult customer problems. They access the vault and make sure that the accurate cash balance is in the vault. Tellers supervise large cash transactions. These tellers have to carry out the following responsibilities.
Responsibilities
Work Environment
Tellers work in an office environment. They may experience muscle and eye strain, headaches, backaches, and motion injuries due to using computers throughout the day. Sometimes, tellers have to sit for extended periods while examining detailed data. Most tellers work forty hours a week. At times, they need to work overtime.
Educational Qualification
Candidates who wish to get into this field need to have passed a high school diploma or higher degree. Some employers offer on-the-job training to their workers. Candidates who have completed a bachelor's degree in accounting, business, and liberal arts are preferred. A teller should have communication skills, knowledge of spreadsheet software, and work processing.