Though BPO firms pay the best and the work culture is amazing, getting in there is not so easy. This industry deals with various processes like insurance, finance, healthcare, pension policies and so on. As a fresher you do not necessarily need an experience or skills of this background, however it definitely helps in getting better in this industry. Here are number of things to highlight to do a job with BPO firms.
Objective
Your objective is one aspect that clearly highlights your ambitions in a definite profession. BPO objective mainly targets customer services, hence objective specific to customer support is advantageous.
Summary of qualification
In some BPO companies, undergraduates are eligible to work, hence a brief idea about your educational qualification should be presented. If you are highly qualified like engineer or MBA, most BPO companies do not entertain such candidates unless you are not working in that field for more than a year. In such case, try and avoid mentioning your high degrees. Experienced professionals can summarize their qualifications at the end, keeping the experience catalogue on the top.
Flawless communication
This is a very crucial thing to highlight to do a job with BPO firms. Excellent communication is a must. Whether you are working for back office or front office, outstanding written or oral communication respectively is necessary. Back office highly involves writing letters or written interactions, whereas front office involves hardcore calling or verbal contacts, hence with poor communication it becomes a complex job to deal with customers and can result in miscommunication.
Analytical skills
Analytical or methodical skills represent your ability to deal with critical issues or tasks and help in problem solving. Especially for the experienced ones, there could be questions like arrange a sequence of events in a proper flow, critically examine an essay etc, to test your logical proficiency. Therefore you need to highlight your analytical ability like organizational awareness, problem identification, scrutinizing the given data and then eventually cracking it.
Career achievements
Career achievements entail your key professional accomplishments or any appreciations that reveal your attitude towards work. It also motivate you to handle diverse responsibilities. Thus you can mention your achievements like awarded manager's pick award, honored as star of the month for achieving set targets, received onshore client appreciation for generating highest sale revenue, etc.
Key responsibilities
Key responsibilities of an individual vary from organizational structure and level or role. If you are at customer care level, your responsibilities are task specific and at management level your responsibilities are process and people oriented. Hence you need to revise the key responsibilities initiated and handled and accordingly add them in your list.
Expected questions
In the operational interview round, there are many questions expected on the basis of your resume. These questions are to test if you best suit a specific role. Following are few questions that you can expect from the interviewer:
Reference
Many a times you go for interviews by some references. These references are employers working in that organization for quite some time. References can be helpful in judging you through the eyes of people you were or are associated with.
All the above points are things to highlight to do a job with BPO firms. These few aspects if followed, can build up a long and promising career with this booming industry.