National Account Manager Resume

National Account Managers are the sales professionals who along with regional account managers are responsible to manage or coordinate clients' accounts at a national level. They play an important role in identifying potential customers as well as building and maintaining relationships with them. They offer effective customer services, and help in achieving goals of the organization. Common duties include planning and implementing account strategies, overseeing sales and regional account managers, identifying customer needs, resolving issues, serving as the main point of contact between customers and teams, tracking sales metrics, and staying updated with the industry and marketing trends. Most national account managers have a bachelor's or master's degree in business administration or marketing fields. Aspiring candidates should showcase leadership, analytical, communication and presentation skills along with a marketing and accounting experience in their resumes as shown in this sample given below.

National Account Manager Resume Sample

Scott M. Feller
1677 Lilac Avenue
New York, NY 10007
Phone No: 718-768-8548
Email: scottmiller@anymail.com

Professional Summary:

Highly professional and skilled National Account Manager with a solid experience in coordinating client's accounts, marketing and offering best sales and customer services. Possess commercial awareness, outstanding sales, communication and strategic thinking skills in handling accounts, planning and implementing effective account strategies, forecasting business revenues and costs, and assessing organization's performance.

Summary of Skills:

Experience in developing and implementing strategic accounting policies and systems, analyzing business needs and solving issues, customer-servicing, overseeing sales and marketing to improve overall growth
Strong leadership and team working skills to motivate and supervise teams to perform efficiently and generate more leads
Solid communication and presentation skills to build and manage good relationships and rapport with customers as well as team members
Excellent organizational and time-management skills along with the ability to accomplish multiple tasks simultaneously within strict deadlines
Detail-oriented as well as ability to understand, negotiate and meet clients' requirements
Strong analytical skills to identify and interpret complex data for making more effective business decisions and sales strategies
Ability to adapt in a fast-paced work environment and to learn new skills, technologies, and latest business and accounting trends
Strong client-service and problem-solving skills
Proficiency in using MS Office suite, and Internet.

Work Experience:

National Account Manager
PHS Group, New York, NY
January 2016 - Present

Managing, supporting, and growing business relationships with the existing accounts as well as developing strategies to increase sales and revenue of the organization by building relationships with the new ones
Identifying profitable business leads and building a pipeline of prospective customers by identifying their needs and solving issues accurately
Working closely with the Sales Director by providing accurate reports, growth and strategic plans as well as assisting them with managing monthly, quarterly, and annual sales forecasts
Providing analytical rationale to identify, develop and implement activities within the allocated account base to facilitate the achievement of overall business, and market objectives
Creating sales strategies by gathering market information, keeping abreast of industry trends, and best practices, analyzing opportunities, and documenting sales methodology
Actively participating in sales meetings focused on driving sales, and achieving strategic objectives as well as reporting on sales goals, forecasting and wins
Responding to clients' inquiries by preparing responses to requests for proposals and quotations
Liaising with sales and marketing departments as well as supervising regional managers to set and implement plans for increasing sales and profitability.

Account Manager
Dotson Corporation, New York, NY
April 2013 - December 2015

Maximized sales by implementing advanced business plans, forecasting and analytical expertise with the other account managers while delivering best customer services
Worked closely with internal teams to manage team communication regarding projects, timeline and budgets
Managed full client life-cycle including responded to queries, proposal writing, project completion, relationship management and support, sought feedback while identifying new opportunities and sales leads to improve organization's growth
Communicated progress of monthly and yearly project initiatives, prepared reports for the stakeholders, and the top management
Analyzed data, trends, market insights and logic to develop tailored campaign recommendations, and opportunities for continued success of the organization
Documented sales activities in CRM, and maintained customer applications database
Addressed complex account issues in a timely and attentive manner, and ensured their effective and long-term resolution to ensure complete client satisfaction

Senior Sales Account Representative
Blue Apron, New York, NY
October 2011 - March 2013

Effectively managed individual and team's goals of daily prospecting activities, including target account research, outbound calls, emails and social selling while maintaining accurate CRM records
Remained up-to-date with the latest advertising and marketing trends, competitive activities, product applications and reviews, customer requirements and issues as well as presented reports to the upper management
Created an open environment for the sales team, and supported in achieving daily targets
Established and maintained good relationships and rapport with current and prospective customers to generate more sales leads for the organization
Developed accurate forecasts and managed daily and monthly sales activities in CRM

Education:

Master's Degree in Marketing
University of New York, New York, NY
2010

Bachelor's Degree in Marketing
University of New York, New York, NY
2007

Certification:

Certified Strategic Account Manager
2011

Reference:

On request.

See Also

Junior Accounts Manager Resume