IT Technical Support Resume

When you write an IT technical support resume, you are expected to have a proper understanding of how to write this resume in a simple yet effective way. This is just because you cannot risk losing a job opportunity by presenting a badly written IT technical support resume to any employer.

The IT technical support staff in an organization serves as a backbone to keep the IT infrastructure in a mint condition. As an IT technical support executive, a person is involved in every stage of IT infrastructure set up and the later stages such as maintenance and upgrades of hardware, software and network.

IT technical support executives are always required as almost every organization has shifted its operations to the digital medium. IT technical support executives must be highly competent and updated with the latest happenings and advancements in information technology sector so that they can offer high quality services to the clients.

How to write an IT Technical Support Resume

As a fact of the matter, resume writing for an IT technical support job may be confusing due to the wide amount of information they have to offer in the form of experience, skills, and other details that make up the resume. All these details need to be provided without fail in a compact format.

When it comes to the style of presenting the information in an IT technical support resume, you always need to keep it simple and self explanatory. Simplicity and honesty pay in the long run because the employers can easily verify whether the details provided in your resume are true or fake.

You can learn how to write the IT technical support resume by reading the sample IT technical support resume provided in here.

IT Technical Support Resume Example

Career Objective:

In a technology-driven world where competence and faster services are the prime factors for success, I would like to implement both these to the position of IT technical support executive and provide outstanding customer service and technical support to clients.

Technical Skills:

• Languages: C++, CSS, HTML, XML, DHTML, Perl, JavaScript, Python, Ruby on Rails, SQL
• Hardware: Cisco devices, Ethernet, Intel Server, IBM Server, Hubs, Switches, Modems, ISDN, Testing tools, IBM Mainframe
• Operating Systems: Macintosh, UNIX, Linux, Windows, Sun Microsystems
• Applications: Database Management (MS Access, Oracle, MySQL, DBMS), E-mail clients and server configuration, CRM and ERP development

Details of Work Experience:

Position: IT Technical Support Executive since December 2012 - Present
Organization: Zebra Technologies
Primary work responsibilities:

• Consult corporate clients and develop detailed specifications for the IT infrastructure setup to fulfill business requirements
• Maintain regular contact with the existing clients and provide adequate IT technical support to keep the systems updated and error free
• Devise testing parameters for new applications and for modifications in the existing applications
• Administer user accounts and configure e-mail clients
• Resolve technical issues through remote assistance, telephone and onsite visits
• Interview, hire and train new employees

Position: IT Technical Support Executive from June 2010 - November 2012
Organization: Biller Business Solutions
Primary work responsibilities:

• Developed the overall IT technical support schedule for different customers and assigned teams for specific clients
• Created secure lines for server to server migration of database
• Configured additional equipment including printers and modems
• Prepared daily, weekly and monthly reports on IT infrastructure performance
• Assisted in the purchase and storage of hardware and equipment

Details of Academic Qualifications and Certifications:

• Master's Degree in Information Technology Practices, 2009
  Michigan State University of Technical Learning

• Bachelor's Degree in Information Technology Practices, 2007
  Michigan State University of Technical Learning

Reference:

On request.