Support Supervisor Resume
Customer service supervisors are responsible for pacifying irate customers and ensuring their loyalty to the company. They oversee a team of customer service agents. Though they don't interact with customers on a daily basis, they do so only when the service agents cannot resolve issues at their level. They hire, train, and motivate customer service team. At times, when there any of the team member has broke company' rules, the supervisor may also fire of terminate that person. The supervisors will also develop policies and procedures to streamline and enhance customer service.
Support Supervisor Resume Template
Roberta L. Nicholas
191 Marshville Road
New York, NY 10013
Phone: 845-704-0338
Email: rlnicholas@anymail.com
Career Objective:
Looking for a Customer Support Supervisor position with “Zulu Electronics,” and ensure a high degree of satisfaction to customers.
Summary of Skills:
- Strong experience of call center operations
- Demonstrated leadership, and customer service skills
- Excellent creativity and professionalism in solving customer problems
- Proficient in handling irate customers professionally
- Excellent listener, and thinker with multi-tasking ability
- Proficient with MS Office Suite and database software
Work Experience:
Customer Support Supervisor
M&T Group, New York, NY
October 2015 - Present
- Delegating tasks and monitoring team's performance
- Scheduling shifts and assisting the team in completing daily target
- Hiring, training, and building a strong customer service team
- Liaising between senior management and team and sharing official information
- Handling irate customers efficiently and ensuring they continue to remain loyal to the company
- Overseeing day-to-day activities of the call center
Customer Service Supervisor
Maximus, New York, NY
February 2012 - September 2015
- Supervised customer service agents and investigated customer's problems
- Conversed with customers via phone, email, and letter
- Hired, trained, and fired customer service agents
- Provided training and scripts to the team handle calls
- Collected feedbacks from customers and renewed policies and procedures
- Oversaw product exchange and issued refunds to customers
Education:
-
Bachelor's Degree in Electronics
ABC University, New York, NY
2012
Reference:
On request.