IT Production Support Resume

An IT production support resume will not only help you in securing a job, but also in creating a positive and long lasting effect on the employer even before you are interviewed. Employers can easily learn how well you have been performing in the past and your worth as an employee for the organization.

IT production support personnel of an organization are engaged in providing IT support to the clients and increase the overall productivity of the organization by implementing new IT applications and/or upgrading existing applications to cut on production costs and at the same time maximize the efficiency without compromising on the quality.

IT production support professionals need to have a broad knowledge of business application requirements for different industries. They must be inclined towards fulfillment of clients' requirements through constant support and improvement.

How to write an IT Production Support Resume

The very basic requirement of an IT production support resume is a complete description of the technical skills without which an employer cannot consider you to be an efficient employee. Another important section of your resume includes the work experience and the job responsibilities of your previous jobs. This allows the employer to understand how you can handle the responsibilities once you are appointed. Other essentials of a perfect IT production support resume are the details of formal education, contact information and reference(s) of previous employer(s) that complete the resume.

Read the sample IT production support resume which has been written to provide appropriate guidance towards creating a better resume for every IT support professional.

IT Production Support Resume Example

Career Objective:

Looking for an IT production support position in a software company to provide consultative, and technical support for company's products and corresponding processes.

Technical Skills:

• Hardware: Servers, Motherboards, Processors, Routers, Switches, Gauntlets
• Operating Systems: Windows (all versions), Linux, Macintosh, UNIX
• Workstations: Apple, HP, Dell, IBM, Sun Microsystems
• Languages: CSS, HTML, C++, JavaScript, JavaFX Script, Visual Basic, Visual FoxPro, Unix Shell

Soft Skills:

• Outstanding skills in developing long term relationship with clients by providing excellent customer service
• Ability to manage the most complicated tasks and situations in an efficient manner
• Ability to maintain a smooth flow of work and information and achieve perfection in every project
• Quick learner with an ability to implement new skills effectively
• Hard working, dedicated and confident employee with an ability to outperform

Details of Work Experience:

IT Production Support Executive, May 2012 - Present
Margarita Technology Solutions, Richmond
Primary work responsibilities:

• Develop functions, sub functions, interface, auto recovery module, report generator, and all other features for custom CRM and ERP applications
• Modify and re-develop existing interfaces to remove bugs and increase efficiency of the applications
• Develop real time batch processing and automated logger to generate accurate reports
• Log service requests and resolve the issues reported by the clients within standard time

IT Production Support Executive, August 2010 - April 2012
Ballard Technology Solutions, Richmond
Primary work responsibilities:

• Participated in the development and deployment of K-CRM 4.2 for Kevin Telecommunications
• Developed server to server update module wherein the similar data and files are collated into a separate folder and assigned with predefined search strings
• Designed an application to load database from different applications and server into text format
• Assisted in the production of numerous other IT applications for corporate clients

Details of Academic Qualifications:

• Master's Degree in IT Production Management, 2009
  Langston Institute of Technical Studies, Richmond

• Bachelor's Degree in IT Production Management, 2007
  Langston Institute of Technical Studies, Richmond

Reference:

On request.