Customer Service Support Resume
Customer service and support comes under CRM (Customer Relationship Management). Personnel working in this department have to provide cost-effective and timely service to customers. They may provide technical support to customers for IT products, service home appliances or electronic, mobile communication and utility items, or solve problems of consumers patronizing beauty products, furniture, etc.
The job position needs excellent communication skills as a large chunk of the job part is to speak to customer over phone or through email. In addition, complete knowledge of products or services sold to customers is also required.
Customer Service Support Resume Example
Elmer A. Smith
745 Hall Place
Longview, TX 75604
Phone: 903-767-6350
Email: easmith@freemail.com
Career Objective:
To work as customer service and support representative with a manufacturing company of consumer products and resolve problems of clients.
Summary of Skills:
- Excellent customer service and support track records
- Holds record of achieving monthly sales quota
- Excellent telephone, active listening, and communication skills
- Strong presentation, computer, and organizational skills
- Skilled in multi-tasking, tasks prioritizing, and managing time
- Remarkable understanding of CRM systems and practices
Work Experience:
Customer Service & Support Representative
ABC Company, Longview, TX
October 2014 - Present
- Handling incessant incoming calls and answering questions politely and succinctly
- Calling prospective customers and converting them into sales leads
- Informing customers on the process of operating home appliances and service terms
- Arranging complaints orders on emergency basis and deploying technicians to solve them
- Handling request of upgrading or replacing products efficiently
- Adhering to company guidelines in communicating over telephone and through emails
Customer Service & Support Representative
XYZ Company, Longview, TX
February 2013 - September 2014
- Answered inquiries on availability of products and services and their terms and conditions
- Identified customers requirements and suggested appropriate product and service
- Maintained and updated customer accounts on regular basis
- Resolved technical as well as general problems related to products and services
- Processed customer's request for return or change of products on priority basis
- Collected feedback and suggestion form customers on improving services
Education: -
Bachelor's Degree in Arts
Longview University, Longview, TX
2012
Reference:
On request.
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