Hotel Switchboard Operator Resume

A hotel switchboard operator works as a customer care executive of the hotel. She answers customer calls and provides them with necessary information. A switchboard is a communication device that allows intra-departmental calling as well as communication with external associates. Hence, she needs to possess updated knowledge about the meetings, events, conferences happening and visitors/dignitaries coming to the hotel for stay. Possessing excellent communication, organizational and coordination skills is a key requirement for this job position. Besides operating the switchboard, the jobholder undertakes routine maintenance or minor repairs, as required.

Hotel Switchboard Operator Resume Example

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Rose M. Macri
3082 Carriage Lane
Dallas, PA 18612
Phone: 570-240-5723
Email: rmmacri@example.com

Career Objective:

To acquire the position of a hotel switchboard operator in a five star hotel and manage several communication devices to establish effective communication across all levels.

Summary of Skills:

• Brilliant communication, listening, and convincing skills
• Ability to organize activities and establish strong intra departmental coordination
• Readiness to work in rotational shifts
• Excellent event management skills that help execute an event successfully
• Knowledge of the working mechanism of a switchboard

Work Experience:

Hotel Switchboard Operator
Blue Star Hotel, Dallas, PA
October 2014 - Present

• Establishing a strong communication network for intra departmental as well as external associates and the organization
• Providing information to customers about the several parties, events, conferences happening in the hotel
• Maintaining log book of the call received, calls made, conversation details, concerned authority, etc.
• Making preparations for an event, communicate wit the vendors and ensure timely delivery of the required goods

Hotel Switchboard Operator
Pride Hotel, Dallas, PA
February 2013 - September 2014

• Managed communication between associates and customers
• Ensured coordination between two departments, and ensured hospitality and the food departments are constantly updated about the needs and requests of the customers
• Made arrangement for traveling, tours, food, shopping etc as requested by the customers
• In case of emergencies, reported to the concerned authorities and receive immediate medical/security help

Education:

• High School Diploma
  St. Patrick's School, Dallas, PA
  2012

Reference:

On request.