Account Services Representative Responsibilities

In the corporate world, there is no common hierarchy that is followed everywhere. The designations vary according to the wishes of the management. In some cases it does depend on the industry and the work but a lot of confusion is created because of several similar job profiles. Like in this case, we are looking into account service representative responsibilities, which can easily be confused with the customer service representative's work.

Considering this example, the basic difference between the two profiles is that the former may work in the financial sectors like sales, banking or for representing the employer or manufacturer, etc. for resolving issues and answering queries of individual client accounts. They are required to complete various forms, like inquiry forms, contract forms, address change forms, change in other records forms, etc.

Account services representatives are the working professionals who have the highest number of employment opportunities in the U.S.A. Have a look at their job profiles given below.

Responsibilities of Account Services Representative

An account services representative job profile is to interact with customers, provide product and service related information; resolving problems related to the same, update their account information, etc.

They are the ones responsible for resolving issues by either helping them themselves with the required information or direct them to the concerned department. Then they are responsible for ensuring the issue is resolved from that department's end.

Assist Management

• Account services representative represent the clients and customers to the management and hence are responsible for giving proper feedback and reports on the products, services, policies, complaints and issues faced by them. This helps the company to determine the cause of the problems.

Handling Customers

• Handling issues of discontinuance or payment recovery status, etc., are also handled by the account services representatives Account services representatives handle the customer care desk, they have to answer or even make calls to customers or clients
• Gathering and updating detailed information on a financial account is an account services representative's responsibility
• The complaints department comes under the purview of this professional
• They are also responsible for soliciting new utility services

To perform one's duties well, they have to be updated and familiar with the types of accounts handled by the organization. So, this should be primary onus of the person to know before taking on full fledged job responsibilities.

Account Handling

An account services representative tries to convert the callers or enquirers into potential customers by giving them appropriate and tactful product information and answering service questions.

• They are also bound to suggest about other products and services of the company in order to retain and convert them into a customer
• They are supposed to maintain a log of the information sought by a customer or client and record the same in the relevant account information

Account Services Representative Skills

• Good in giving customer service because that is the basic job. Hence they should be genuinely interested in the job profile
• One should be good with carrying out communication on phone. Since the customers call up for registering complaints or asking for assistance, these professionals have to be good in resolving conflict
• Have proper product knowledge because their job deals with customers, clients, etc., thus is of high responsibility
• Lays importance on quality as this profile is meant for the same purpose, strengthening the customer service and improving client base
• Problem solving ability is the most basic requirement of an account service representative
• One should be updated with the market scenario to be able to perform efficiently and do justice to the job
• Documentation skills are important as one has to update the account information or such other sheets while listening to the clients or consumers
• Being able to use the computer and some related programs is desirable

The official labor statistics show that account services representatives had a sizeable percentage of jobs in the recent years, with the figure around two million. The average per annum earnings of an account services representative ranges from $30,000 to $48,300. Hope you find this information on account services representative responsibilities helpful.